Mercu Status - Incident history https://mercu.instatus.com Mercu Fri, 13 Dec 2024 02:31:12 +0000 Mercu web portal not loading properly Type: Incident Duration: 5 minutes Affected Components: Admin Portal Dec 13, 02:31:12 GMT+0 - Investigating - We are currently investigating this incident. Dec 13, 02:36:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>02:31:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>02:36:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Dec 2024 02:31:12 +0000 https://mercu.instatus.com/incident/cm4m4t5f7003xx59iyng3a69h https://mercu.instatus.com/incident/cm4m4t5f7003xx59iyng3a69h API Performance Degradation on OpenAI Type: Incident Affected Components: , Third Party: OpenAI → API, AI Assistant → Dec 5, 00:38:00 GMT+0 - Resolved - OpenAI has reported an API Performance Degradation. This impacts Mercu's AI Assistant. OpenAI is investigating the issue. Type: Incident

Affected Components: ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>00:38:00</var> GMT+0</small><br><strong>Resolved</strong> - OpenAI has reported an API Performance Degradation. This impacts Mercu's AI Assistant. OpenAI is investigating the issue..</p> ]]> Thu, 5 Dec 2024 00:38:00 +0000 https://mercu.instatus.com/incident/cm4allvvp001ixkargl38m1vv https://mercu.instatus.com/incident/cm4allvvp001ixkargl38m1vv Some WhatsApp messages get sent duplicated Type: Incident Duration: 23 minutes Affected Components: , WhatsApp / SMS Delivery → Aug 26, 12:55:52 GMT+0 - Investigating - We're investigating reports that some WhatsApp messages get sent duplicated. Aug 26, 13:19:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>12:55:52</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating reports that some WhatsApp messages get sent duplicated..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:19:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 26 Aug 2024 12:55:52 +0000 https://mercu.instatus.com/incident/cm0b04lpa000gway79dvh4pv0 https://mercu.instatus.com/incident/cm0b04lpa000gway79dvh4pv0 Web Portal loading slowly and some enrolments sending slowly Type: Incident Duration: 13 minutes Affected Components: Enrolments API, Admin Portal May 10, 06:14:05 GMT+0 - Investigating - We're investigating an issue whereby the Web Portal loads slowly for some users and some enrolments send slowly. May 10, 06:27:14 GMT+0 - Resolved - We fixed the issue. Everything is running normally again. Type: Incident

Duration: 13 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>06:14:05</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating an issue whereby the Web Portal loads slowly for some users and some enrolments send slowly..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>06:27:14</var> GMT+0</small><br><strong>Resolved</strong> - We fixed the issue. Everything is running normally again..</p> ]]> Fri, 10 May 2024 06:14:05 +0000 https://mercu.instatus.com/incident/clw0a7wl0142581p0okeoljwtxa https://mercu.instatus.com/incident/clw0a7wl0142581p0okeoljwtxa Expired SSL certificate Type: Incident Duration: 1 day and 17 hours Apr 12, 00:06:00 GMT+0 - Investigating - We're investigating why the web app and the team member UI aren't loading as expected. Apr 12, 00:43:00 GMT+0 - Identified - We identified an expired SSL certificate as the root cause. We renewed the certificate. Apr 12, 00:47:00 GMT+0 - Resolved - We renewed the SSL certificate and all systems are back to normal. We've set up reminders for SSL renewals to avoid this from happening in the future. **What caused this?** An SSL certificate had expired and took down our API domain. For any questions, please contact jascha.zittel@mercu.com Type: Incident

Duration: 1 day and 17 hours

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>00:06:00</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating why the web app and the team member UI aren't loading as expected..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>00:43:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an expired SSL certificate as the root cause. We renewed the certificate..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>00:47:00</var> GMT+0</small><br><strong>Resolved</strong> - We renewed the SSL certificate and all systems are back to normal. We've set up reminders for SSL renewals to avoid this from happening in the future. **What caused this?** An SSL certificate had expired and took down our API domain. For any questions, please contact jascha.zittel@mercu.com.</p> ]]> Fri, 12 Apr 2024 00:06:00 +0000 https://mercu.instatus.com/incident/cluvzq3kz14758bin4y2kfe0yn https://mercu.instatus.com/incident/cluvzq3kz14758bin4y2kfe0yn