tag:mercu.instatus.com,2005:/history Mercu Status - Incident history 2024-12-13T02:31:12.394+00:00 Mercu tag:mercu.instatus.com,2005:Incident/cm4m4t5f7003xx59iyng3a69h 2024-12-13T02:31:12.394+00:00 2024-12-13T02:31:12.394+00:00 Mercu web portal not loading properly Type: Incident

Duration: 5 minutes

Affected Components: Admin Portal

Dec 13, 02:31:12 GMT+0
Investigating - We are currently investigating this incident..

Dec 13, 02:36:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:mercu.instatus.com,2005:Incident/cm4allvvp001ixkargl38m1vv 2024-12-05T00:38:00.000+00:00 2024-12-05T00:38:00.000+00:00 API Performance Degradation on OpenAI Type: Incident

Affected Components: , Third Party: OpenAI → API, AI Assistant →

Dec 5, 00:38:00 GMT+0
Resolved - OpenAI has reported an API Performance Degradation. This impacts Mercu's AI Assistant. OpenAI is investigating the issue..

]]> tag:mercu.instatus.com,2005:Incident/cm0b04lpa000gway79dvh4pv0 2024-08-26T12:55:52.778+00:00 2024-08-26T12:55:52.778+00:00 Some WhatsApp messages get sent duplicated Type: Incident

Duration: 23 minutes

Affected Components: , WhatsApp / SMS Delivery →

Aug 26, 12:55:52 GMT+0
Investigating - We're investigating reports that some WhatsApp messages get sent duplicated..

Aug 26, 13:19:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:mercu.instatus.com,2005:Incident/clw0a7wl0142581p0okeoljwtxa 2024-05-10T06:14:05.733+00:00 2024-05-10T06:14:05.733+00:00 Web Portal loading slowly and some enrolments sending slowly Type: Incident

Duration: 13 minutes

Affected Components: Enrolments API, Admin Portal

May 10, 06:14:05 GMT+0
Investigating - We're investigating an issue whereby the Web Portal loads slowly for some users and some enrolments send slowly..

May 10, 06:27:14 GMT+0
Resolved - We fixed the issue. Everything is running normally again..

]]> tag:mercu.instatus.com,2005:Incident/cluvzq3kz14758bin4y2kfe0yn 2024-04-12T00:06:00.000+00:00 2024-04-12T00:06:00.000+00:00 Expired SSL certificate Type: Incident

Duration: 1 day and 17 hours

Apr 12, 00:06:00 GMT+0
Investigating - We're investigating why the web app and the team member UI aren't loading as expected..

Apr 12, 00:43:00 GMT+0
Identified - We identified an expired SSL certificate as the root cause. We renewed the certificate..

Apr 12, 00:47:00 GMT+0
Resolved - We renewed the SSL certificate and all systems are back to normal. We've set up reminders for SSL renewals to avoid this from happening in the future. **What caused this?** An SSL certificate had expired and took down our API domain. For any questions, please contact jascha.zittel@mercu.com.

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